Return & Refund Policy
At Aura Jewels, every piece and hamper is thoughtfully curated with love and care. Due to the nature of our products, we follow a strict quality check process before dispatch.
Returns
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We do not accept returns on jewelry, accessories, makeup, or curated hampers once delivered.
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Returns are only applicable in case of damaged, defective, or incorrect items received.
Damaged or Incorrect Items
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If you receive a damaged or wrong product, please contact us within 24 hours of delivery.
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An unboxing video is mandatory (continuous, without cuts) to process any complaint.
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Once verified, we will offer a replacement for the same product.
Refunds
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Refunds are not applicable for change of mind, dislike, or personal preference.
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If a replacement is unavailable, a store credit or refund will be issued (as applicable).
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Refunds, once approved, will be processed within 7–10 business days to the original payment method.
Non-Returnable Items
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All customized items
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Special occasion hampers
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Makeup, earrings, and accessories (for hygiene reasons)
Shipping Policy
At Aura Jewels, we ensure every order is carefully packed and dispatched with love to reach you safely.
Order Processing
All orders are processed within 2–4 business days after confirmation.
During peak seasons, launches, or sale periods (including Valentine’s Day), processing time may be slightly longer.
Shipping Time
Domestic Shipping (India):
Orders are delivered within 4–8 business days after dispatch, depending on your location.Delivery timelines are approximate and may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout.
Free shipping offers, if any, will be clearly mentioned on the website or promotional posts.
Tracking Information
Once your order is shipped, you will receive a tracking link/details via email or WhatsApp.
Please allow 24 hours for tracking updates to reflect.
Address & Delivery
Customers are responsible for providing accurate shipping details.
Aura Jewels will not be liable for delays or losses due to incorrect or incomplete addresses.
If an order is returned due to incorrect address or failed delivery attempts, re-shipping charges may apply.
Packaging
All jewelry and hampers are packed securely to prevent damage during transit.
Gift packaging and special Valentine hampers are handled with extra care to maintain their presentation.
International Shipping
Currently, we do not offer international shipping.